Frequently Asked Questions

Fill out the online form via this link. The Claims Center will assess the damage, and get back to you as soon as possible. You can also contact your local claims center if you have further questions.

You can always reach out to our claims center to get the status and information about your claim.

You will need to reset your phone and deactivate the following: Find My on Apple Device and Activation Log if it is Android. Furthermore, when you receive your new phone, you will receive clear instructions for the return process.

Extended warranty means that the coverage starts as soon as the manufacturer's warranty has expired. The insurance is valid for the agreed coverage period and includes malfunctions. The insurance covers unforeseen and sudden damage as well as accidents such as loss and liquid damage.

All risk means that the coverage and coverage period begins on the product's purchase invoice or other contractual basis. The manufacturer's warranty and claim period is extended. Coverage begins when the manufacturer's warranty expires and is valid for the agreed coverage period.

You will need to reset your phone and deactivate the following: Find My on Apple Device and Activation Log if it is Android. Furthermore, you will receive clear instructions for the return process when you receive your new phone.

We always strive to replace it with the same model. Unfortunately, this is not always possible as you may get a different color. In case the same model is unavailable, you will always get a better version/model.

You will receive a similar device that is in the same condition as a new device.

No. You will receive a new similar device for the single swap solution, which is now yours to keep. You will not receive your old phone again.

Yes, the new phone you will receive will have clear instructions and a pre-paid label that is ready to use.

We use Bring or DHL.

Your package with your new phone is delivered with a return label. Please attach it to the package, and - depending on the courier - follow their instructions, and drop it off at the nearest parcel shop.

No worries, contact us as quickly as possible, and we will find a solution.

We will send it back to you as soon it has been repaired, if not possible to repair we will replace it with a similar device that is in the same condition as a new device.